Privacy Policy

This policy explains how DJC-TECH Plumbing & Heating (Ilie Postu, a self-employed sole trader) collects and uses your personal data. We are the data controller for the information described below, and we handle it in line with UK GDPR and the Data Protection Act 2018.

What we collect

• Your name, phone number and email address when you contact us or submit an enquiry.
• Details of the work you are enquiring about, including any photographs you choose to upload.
• The address of the property where work is to be carried out, once a job is arranged.
• Basic technical information from your device, such as your browser type, if analytics cookies are accepted.

Why we use it

• To respond to your enquiry and prepare a quotation — our lawful basis is taking steps at your request prior to entering a contract.
• To carry out and record work you have instructed — our lawful basis is performance of a contract.
• To meet legal obligations, such as gas safety records and tax record keeping — our lawful basis is legal obligation.
• To improve this website where you have consented to analytics cookies — our lawful basis is consent.

Who we share it with

We do not sell your data. We share it only where necessary with our website and database hosting providers, our email provider, and where required by law or by a regulator such as the Gas Safe Register. Merchants, suppliers or accountants may be given the minimum information needed to complete a job or meet an accounting obligation.

How long we keep it

Enquiries that do not lead to work are deleted within 12 months. Records relating to completed work, including gas safety documentation, are kept for at least six years to meet legal and insurance requirements.

Your rights

You have the right to request access to your data, to have it corrected or erased, to restrict or object to its processing, and to data portability. You may also withdraw consent for analytics cookies at any time by clearing this site's cookies in your browser.

Contact and complaints

To exercise any of these rights, email postu.ilie3478@gmail.com or call 07344993747. If you are unhappy with our response, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.